Hospitality
·
Client not named
EBIT
Repeat business
More spend per visit
Venues sat on booking and spend data but did not use it, so their best customers were treated the same as everyone else. The highest-value guests were not being looked after, and repeat business leaked.
The approach
We put booking and venue data to work, identifying the customers most likely to spend and making sure they were looked after every visit.
UNDERSTAND
Inside the work
Mapped booking and spend data to find the highest-value customers.
WORKFLOW + DATA
Codify & capture
Captured staff know-how and customer data once and reused it across every shift.
EXECUTION
Run it at scale
Looked after top customers to lift repeat spend and EBIT 22 percent.
EBIT rose 22 percent as the best customers were retained and their share of wallet grew. Captured data turned hospitality instinct into a repeatable system.
Tony Simmons · Founder, N+1
Or email hello@np1systems.com with one paragraph on the workflow.
First, it pays for itself.
Then, others pay for it.
n+1
Service with Software.
N+1 · AI WORKFLOW AUTOMATION AND COMMERCIALISATION
Australia · hello@np1systems.com