Case studies
Find the workflow. Capture the data. Build the layer. Own the value. Twenty years of running the same play, across very different industries. Each one is proof that the pattern travels.
Media & digital marketing
Sonnant · Southern Cross Austereo
Audio turned into searchable, compliant, actionable intelligence. The first production AI inside a national broadcaster.
16 roles
Automated · 1M+ subscriber data platform built · Revenue up
Retail & first-party data
B2C consumer app
First-party customer data captured at the point of sale and turned into a retail intelligence asset.
+4%
Share of wallet · Churn and product substitution down
Telecommunications procurement
Full Circle Group - ASX JCS
A large-scale data platform bringing order to telco procurement spend and supplier data.
11.5%
Average telco cost cut per customer
Tourism · AR & VR
Lithodomos
Immersive reconstruction commercialised for the tourism industry. Frontier tech turned into a product.
+105%
Spend per tour taken · Satisfaction up · First-party heat maps for operators, government and hotels
Financial services · digital marketplace
KNOWLEDGEMASTER INTERNATIONAL
A digital marketplace bringing buyers, sellers and data into one transactional layer.
405%
Revenue increase · One transactional layer for a fragmented market
Corporate brain & decisioning
N+1 · built FOR ourselves
Twenty years of decisions, correspondence and thinking ingested into a queryable operating memory.
20 yrs
Every record and email queryable · Nothing missed · Turned into content and sales engine
Job scheduling & sharing
[ venture ]
Independent plumbing crews coordinated to share jobs across Victoria in real time, cutting the dead time between each job.
8.3 hrs
Extra per plumber each week · A full day of work back
Trade solutions & services
[ venture ]
Tools, training and customer engagement that make quoting and job setup accurate, modern and streamlined.
40 min
Saved per quote and per job setup
Legal
80-lawyer firm
Matter workflow, knowledge and compliance codified for a legal practice.
1,000s hrs
Manual legal work automated each month · Practice efficiencies · Training brain built
Healthcare · practice management
[ venture ]
Practice records kept current across every system and made queryable, so patient queries and onboarding move faster.
3 hrs
Admin time saved per day · Faster patient queries and onboarding
Financial services · regulation
[ venture ]
Proposals run through a regulatory compliance framework so every one meets requirements, with manual checks and fine risk stripped out.
12%
Less time on proposals · Fine risk and manual checks down
Home insurance · regulation
[ venture ]
An app that photographs and assesses rooms, keeping documentation accurate and quoting fast for homeowner and insurer.
17%
Fewer inaccurate claims · Better records both sides
Hospitality · training & customer data
[ venture ]
Booking and venue data put to work so the highest-spending customers are looked after, driving repeat business and share of wallet.
+22%
EBIT · Repeat business and share of wallet up
Education · music teacher marketplace
[ venture ]
A local marketplace where music teachers and students find each other, get paid and work together in one place.
3 hrs
Extra work per teacher each week · Discovery, scheduling and payments in one layer
Higher education · transcription & LMS
Voice Intellect
Lecture audio transcribed and wired into the university LMS so international students can search the whole library and prepare better.
Marks up
Average marks up year on year · Searchable, accessible, exam-ready
Volunteering & social impact
Vollie
The world’s first cloud volunteering platform. People give their skills to build marketing and digital assets remotely, no boots on the ground.
World first
Cloud-based volunteering platform
Your skill gets you in the game.
Your operating system decides whether you win.
n+1
The next operating layer for service businesses.
N+1 — One step beyond the current state
Australia · hello@np1systems.com